APPRISE Process Evaluations –
Payment Assistance Programs
APPRISE conducted a comprehensive evaluation of Allegheny Power’s Universal Service Programs. The evaluation research included interviews with Allegheny and agency program managers and staff, surveys with participating and nonparticipating customers, analysis of program databases, and analysis of the impacts of the payment assistance program on energy affordability, payment compliance, arrearages, and collections costs.
Ameren’s Keeping Current Program provides electric bill payment assistance and arrearage forgiveness to low-income customers. APPRISE conducted four evaluations of the Keeping Current Program that included surveys, in-depth interviews, analyses of program benefits delivered, and analysis of the program’s impact on affordability, bill payment, and collections actions. The reports and presentations are available for download here.